Uploading Flight Logs with Airdata’s Android App | How-To Videos

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eric watt

1 vote, posted 4 years ago

There as been a lot of changes over the last four year much better now everything auto upload for the Anafi i see for me this great don't know about my dji p 4 yet dont fly it much its my Yuneec h i fly the most now .

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Don

Posted 3 years ago

Not to be a troll, but this was no help at all. I was here because I can't get the app to sync. I'm having trouble because the app doesn't think I have pointed it to the right folder to sync from. Might be right, but I'm out of ideas.

[−]

Trevor Hall

Posted 3 years ago

Hi Donald,

I'm sorry to hear that you are having trouble syncing your flights. If you could please send an email to support@airdata.com with answers to the following questions, we'd be glad to help troubleshoot.

For the flights that are not uploading...
1) What flight app(s) are you using?
2) What is the make and model of the phone/tablet you are using to conduct the flights?

Also, if you are using one of the following flight apps, feel free to check out the referenced videos for the most common reasons why flights may not be uploading.

DJI Fly: vimeo.com

DJI GO 4/Pilot: vimeo.com

Best,
Trevor
AirData Support

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Amber Halcomb

Posted one year ago

Not useful at all. This is not how it's working. Its asking me what file folder to use during set up...there are hundreds of them, which do I choose?

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Tom AirData

Posted one year ago

Hi Amber,

Thank you for posting this question.

Please note that this video is a few years old and the folder permissions settings were not introduced until 2023.
Due to recent security changes in Android, AirData UAV now asks for permission to access specific folders.

When selecting the flight app folders, AirData UAV will automatically take you to the correct folder. You can simply grant access on the first screen you see after selecting a flight app.

If you are not being taken to the correct folder, or are seeing an error, please send us an email at support@airdata.com
We would be happy to provide further assistance.

Thank you. I hope this helps.

Best Regards,
Tom
AirData Support

[−]

zegroeg

Posted one year ago

Hi Tom,
"When selecting the flight app folders, AirData UAV will automatically take you to the correct folder. You can simply grant access on the first screen you see after selecting a flight app."
I'm having the same issue as others on my android tablet with permissions for the DJI FLY app. I've emailed support with screenshots.

[−]

Tom AirData

Posted one year ago

Hi,

Thank you for sharing this question and for sending us that email. We have just replied to your email and the instructions below are excerpted from our reply.

We understand you are having issues granting permissions from the Manage Permissions -> Supported Apps.

Once you tap the "DJI Fly" checkbox on the Supported Apps page, you will be taken to the DJI Fly folder. On the very next screen, you simply need to press the buttons for "Use this folder" -> "Allow".
You do not need to navigate anywhere or select a specific folder. You are already in the required folder, in this case ~Android/data/dji.go.v5

Thank you. I hope this helps. Please feel free to reply to our email from support@airdata.com if you have any further questions.

Best Regards,
Tom
AirData Support

[−]

Tom AirData

Posted one year ago

Hi,

I'm writing with an update from our engineering team on this issue.

There is an ongoing bug in the latest versions of Android 13 and 14 that is affecting the file managers in Android apps.
We are working with Google to find a fix for this issue.

We will post an update when there is a resolution.
Thank you.

Best Regards,
Tom
AirData Support

[−]

Tom AirData

Posted one year ago

Hi,

I'm writing with an update regarding the permissions issue on Android 13 and 14.
Our team found that there is a likely bug in the latest update to the Android Files app that is blocking access to flight app folders.
Our team has devised a workaround.

If you are still having issues granting permissions to AirData UAV, please see this help article: app.airdata.com

We have reported this bug to Google and our team is working to find a more permanent solution.
Thank you. Please send us a message at support@airdata.com if you have any followup questions.

Best Regards,
Tom
AirData Support

[−]

Tom AirData

Posted one year ago

Hi Amber,

There is an ongoing bug in the latest versions of Android 13 and 14 that is affecting the file managers in Android apps.
Our team has devised a workaround that will allow users on Android 13 and 14 to still grant permission to their flight app folders.

If you are still having issues granting permissions to AirData UAV, please see this help article: app.airdata.com

We have reported this bug to Google and our team is working to find a more permanent solution.

Thank you. Please send us a message at support@airdata.com if you have any followup questions.

Best Regards,
Tom
AirData Support

[−]

Alan Assis

Posted one year ago

Tom,
Is there some workaround to fix this issue?

When asked for the right folder and I enter inside ~/Android/ there is only a folder media/ and inside it there are many apps (com.whatapp, etc), there is not the data/ folder that DJI Fly could be.

Best Regards,

Alan

[−]

Tom AirData

Posted one year ago

Hi Alan,

Thank you for asking.

Our team has found a workaround for Android 13 and 14 devices.
The workaround is detailed in this help article: app.airdata.com
Rolling back the Android system "Files" app restores functionality required for folder access.

If you require any assistance with the workaround, please send us an email at support@airdata.com
Thank you.

Best Regards,
Tom
AirData Support

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Paul McClure

Posted one year ago

Tom, thanks, I was able to get upload working, but my new Mini4 pro was disconnected for most of flight, so I need to use the large Dat files, but get upload error stating file too large. Is there a fix for this?

[−]

Tom AirData

Posted one year ago

Hi Paul,

Thank you for posting this update. We're happy to hear you have set up automated uploads.

Please send us an email at support@airdata.com regarding the DAT files.
Please include the size of the files, as well as the number of flights you are trying to upload. Thank you.

Best Regards,
Tom
AirData Support

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Peter

Posted 6 months ago

Have the latest build but AirData is not showing my most recent flights. Support takes forever to respond via email. I'm on the DJI RC Pro. Am I missing something?

[−]

Trevor Hall

Posted 6 months ago

Hi Peter,

Glad to help. If you haven't already done so, we recommend reviewing our help article that outlines how to upload flight logs from the DJI RC Pro, located here: app.airdata.com

If you are still having trouble after reviewing the article, please see the below information.

- On the settings page of the AirData app, we recommend leaving auto-sync enabled and selecting "All" under "Days to sync".
- Please ensure the RC Pro is connected to the internet when attempting to sync logs.
- You can force a sync by tapping on "Sync now" on the settings page.
- If you fly with an SD card inserted into the RC Pro, ensure that you sync the logs with AirData before removing the SD card.

Our support team suggested installing different build versions of our mobile app to isolate possible sync issues related to a specific build. If you are still having sync issues, can you please:
1. Install the latest version (255) here: airdata.com
2. On the settings page of the AirData app, tap on "Send debug info to AirData".
3. Send an email to support@airdata.com when the debug info is sent.
4. In the email, please also provide the date and approximate time of one flight that is not uploading.

Best,
Trevor
AirData Support

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Peter

Posted 6 months ago

I was told 255 has a bug and told to download build 212. No recent flights after doing all the things you mentioned. I stepped outside just now and did two short flights and they did sync so that's good news BUT flight from 7/9, 7/10/ 7/11 and 7/14 do not show up. Will send debug info.

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Jeff Lucas

Posted 3 months ago

Hello, I have taken over as Drone Coord. for our Dept.. AirData on our drone controllers are logged in to an account our previous Coord. had set up. We are unable to contact him, and are wondering how we can export the flight data from the controllers under his account and merge it into our current Dept. account.
Thank you,
Jeff

[−]

Trevor Hall

Posted 3 months ago

Hi Jeff,

Thanks for your time on the phone today where we discussed your situation. Please reach out if there's anything else we can assist with.

Best,
Trevor
AirData Support

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SMSC Drone Prog

Posted a month ago

Why does the App on my DJI RC Plus controller always default back to the same pilot log-in (we'll call him Bob and he no longer works for our agency), even after I log in under my credentials?
I log out Bob, log in under my info, and tick the Remember Me box. When I restart the controller before my next flight, the app defaults to Bob being logged in.
Thanks for any help you can provide.

[−]

Teresa Banuelos

Posted 4 weeks ago

Hello,

Thank you for writing with this question.

Can you please ensure you are using the latest version of the AirData UAV mobile app installed on your controller?
As of December 20th, 2024, the latest version is Build 298. You can download Build 298 directly from our APK download page: airdata.com

Additionally, please also attempt to clear the user data. There are two ways to clear user data from AirData UAV.
1) The latest Android versions of AirData UAV allow you to delete user login data from the login page dropdown menu.
There will be a red X next to a username.

2) To clear all user data from AirData UAV on your DJI Controller, you will need to head to your Android Settings.
Navigate to App -> AirData UAV -> Storage & cache -> Clear storage and Clear cache.
Clearing both Storage and Cache will reset the user data for the AirData UAV mobile app.

If updating your AirData UAV app and resetting the user data does not resolve this problem, please reach out to our dedicated support team at support@airdata.com and we'd be happy to take a closer look.

Thank you for your time.

Best regards,
Teresa
AirData Support

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Mark Snead

Posted 4 weeks ago

I'm new to AirData and trying to setup the app. My last flight log from DJI was April 2024 and I downloaded them to the app. There is no other log on my controller, so my question is there any other flights logged on the drone I can download? If not, how do I start recording my flights on the AirData app? Do I need to start the app when I fly?
Thank you,
Mark

[−]

Teresa Banuelos

Posted 4 weeks ago

Hi Mark,

Thank you for writing with this question.

Flight logs are typically stored on the control device used during flights. If you've already synced your DJI flight logs to your AirData account and they are visible there, it is likely that no additional logs remain to be synced from your device. Please also note, when logging into the AirData mobile app for the first time on a device with historical flight data, the "Days to Sync" setting could be configured to "All" to upload all flights stored on the device to your AirData account.

To help ensure a smooth setup and syncing process with the AirData UAV app, here are some best practices:
1) Update the App
Make sure your devices are running the latest version of AirData UAV. You can find download links here:

iPhone/iPad: apps.apple.com
Android Phone/Tablet: play.google.com
DJI Remote Controller: airdata.com

2) Verify the Correct AirData Account
Ensure that the pilot is signed into the correct AirData UAV account before flying.

3) Check Internet Connection
After completing a flight, confirm that your remote controller has a strong internet connection before syncing flight logs.

4) Adjust "Days to Sync" Setting
In the AirData UAV app, navigate to Settings -> Days to Sync and set it to "All." This ensures the app can detect all historical flights stored on your device.

5) Trigger a Sync
Run the AirData app in the foreground of your device for several minutes, or manually sync by going to AirData UAV -> Settings -> Sync Now.

6) Confirm Uploaded Flights
Verify that flights have been fully synced by checking the DATA tab in the AirData UAV app or visiting app.airdata.com

If you have any further questions, please reach out to our dedicated support team at support@airdata.com.

Thank you for your time.

Kind regards,
Teresa
AirData Support

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