Uploading Flight Logs with Airdata’s Android App
Step-by-step instructions for downloading our Airdata Android app and setting up the sync parameters.
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I'm sorry to hear that you are having trouble syncing your flights. If you could please send an email to support@airdata.com with answers to the following questions, we'd be glad to help troubleshoot.
For the flights that are not uploading...
1) What flight app(s) are you using?
2) What is the make and model of the phone/tablet you are using to conduct the flights?
Also, if you are using one of the following flight apps, feel free to check out the referenced videos for the most common reasons why flights may not be uploading.
DJI Fly: vimeo.com
DJI GO 4/Pilot: vimeo.com
Best,
Trevor
AirData Support
Thank you for posting this question.
Please note that this video is a few years old and the folder permissions settings were not introduced until 2023.
Due to recent security changes in Android, AirData UAV now asks for permission to access specific folders.
When selecting the flight app folders, AirData UAV will automatically take you to the correct folder. You can simply grant access on the first screen you see after selecting a flight app.
If you are not being taken to the correct folder, or are seeing an error, please send us an email at support@airdata.com
We would be happy to provide further assistance.
Thank you. I hope this helps.
Best Regards,
Tom
AirData Support
"When selecting the flight app folders, AirData UAV will automatically take you to the correct folder. You can simply grant access on the first screen you see after selecting a flight app."
I'm having the same issue as others on my android tablet with permissions for the DJI FLY app. I've emailed support with screenshots.
Thank you for sharing this question and for sending us that email. We have just replied to your email and the instructions below are excerpted from our reply.
We understand you are having issues granting permissions from the Manage Permissions -> Supported Apps.
Once you tap the "DJI Fly" checkbox on the Supported Apps page, you will be taken to the DJI Fly folder. On the very next screen, you simply need to press the buttons for "Use this folder" -> "Allow".
You do not need to navigate anywhere or select a specific folder. You are already in the required folder, in this case ~Android/data/dji.go.v5
Thank you. I hope this helps. Please feel free to reply to our email from support@airdata.com if you have any further questions.
Best Regards,
Tom
AirData Support
I'm writing with an update from our engineering team on this issue.
There is an ongoing bug in the latest versions of Android 13 and 14 that is affecting the file managers in Android apps.
We are working with Google to find a fix for this issue.
We will post an update when there is a resolution.
Thank you.
Best Regards,
Tom
AirData Support
I'm writing with an update regarding the permissions issue on Android 13 and 14.
Our team found that there is a likely bug in the latest update to the Android Files app that is blocking access to flight app folders.
Our team has devised a workaround.
If you are still having issues granting permissions to AirData UAV, please see this help article: app.airdata.com
We have reported this bug to Google and our team is working to find a more permanent solution.
Thank you. Please send us a message at support@airdata.com if you have any followup questions.
Best Regards,
Tom
AirData Support
There is an ongoing bug in the latest versions of Android 13 and 14 that is affecting the file managers in Android apps.
Our team has devised a workaround that will allow users on Android 13 and 14 to still grant permission to their flight app folders.
If you are still having issues granting permissions to AirData UAV, please see this help article: app.airdata.com
We have reported this bug to Google and our team is working to find a more permanent solution.
Thank you. Please send us a message at support@airdata.com if you have any followup questions.
Best Regards,
Tom
AirData Support
Is there some workaround to fix this issue?
When asked for the right folder and I enter inside ~/Android/ there is only a folder media/ and inside it there are many apps (com.whatapp, etc), there is not the data/ folder that DJI Fly could be.
Best Regards,
Alan
Thank you for asking.
Our team has found a workaround for Android 13 and 14 devices.
The workaround is detailed in this help article: app.airdata.com
Rolling back the Android system "Files" app restores functionality required for folder access.
If you require any assistance with the workaround, please send us an email at support@airdata.com
Thank you.
Best Regards,
Tom
AirData Support
Thank you for posting this update. We're happy to hear you have set up automated uploads.
Please send us an email at support@airdata.com regarding the DAT files.
Please include the size of the files, as well as the number of flights you are trying to upload. Thank you.
Best Regards,
Tom
AirData Support
Glad to help. If you haven't already done so, we recommend reviewing our help article that outlines how to upload flight logs from the DJI RC Pro, located here: app.airdata.com
If you are still having trouble after reviewing the article, please see the below information.
- On the settings page of the AirData app, we recommend leaving auto-sync enabled and selecting "All" under "Days to sync".
- Please ensure the RC Pro is connected to the internet when attempting to sync logs.
- You can force a sync by tapping on "Sync now" on the settings page.
- If you fly with an SD card inserted into the RC Pro, ensure that you sync the logs with AirData before removing the SD card.
Our support team suggested installing different build versions of our mobile app to isolate possible sync issues related to a specific build. If you are still having sync issues, can you please:
1. Install the latest version (255) here: airdata.com
2. On the settings page of the AirData app, tap on "Send debug info to AirData".
3. Send an email to support@airdata.com when the debug info is sent.
4. In the email, please also provide the date and approximate time of one flight that is not uploading.
Best,
Trevor
AirData Support