Help Articles
How-To Videos
AirTime Calls
Firmware
Notifications
API Docs
   Main Help Page    /    Upload

DJI GO, GO 4, and Pilot with DJI Direct Sync




Direct DJI Sync


Sync your DJI GO, DJI Fly and DJI Pilot flights with Airdata automatically.

Instead of having to connect your device to a desktop computer and transfer the files manually, this will sync the flights directly to Airdata.com for you.

How does it work?
Airdata will download your flights from the DJI Cloud.

If you prefer to avoid sending data to DJI, you can use 3rd party flight apps that we have partnered with, which will upload their flight logs directly to Airdata automatically without sending those to DJI.

Are you using Android, SmartController or CrystalSky? Check out our Android Mobile App which can sync flights directly to Airdata, without using the DJI Cloud.

 

 

Initial Configuration After Flying FAQ

Frequently Asked Questions

  1. I don't see my recent flights on Airdata, why?

    Answer: The most common 3 reasons are:

    1. Forgot to Sync DJI: After flying, be sure to synchronize your flights to the DJI Cloud, as explained here. If you forgot to do so, Airdata will not be able to retrieve the latest flights.

    2. Multi DJI Login: You may be using multiple DJI Logins: Double check that the login you use in the DJI App is the same as the one you entered in Airdata. To double check, logout of DJI GO/Fly/Pilot and relogin. If you have more than one DJI Login, simply add all DJI Logins to Airdata.

    3. DJI Issues: Occasionally, the DJI Cloud will experience outages and issues. In many cases, it will not be immediately clear to the user that there are issues: When you click Sync in the DJI apps - it will look like everything worked, but in fact, the flights did not sync. In that case - simply try again in a few hours.


  2. I have the old HD Sync app, do I still need it?

    Answer: While the old HD Sync will continue to work, to prevent conflicts and confusion, we recommend uninstalling it. For example, the old HD Sync app may upload flights with a different token than the one configured on either Airdata Sync or the Android Airdata App, causing the wrong pilot to be assigned to a flight.




Comment Section Sort by:
[−]
Bill Mckim
Posted 2 years ago
Can you have two DJI account for my logs? I made a mistake and created a new dji account with the Rc pro controller but i would like to have my 2 dji accounts both show in my flight logs, i will no longer use the mistake account but i would like to see the 2 weeks of flight data in my main air data account, is there a way to merge them
[−]
Trevor Hall
Posted 2 years ago
Hi Bill, good question. Yes, you can add multiple DJI accounts to your AirData account. To add a new DJI account, please click on "Add a new DJI Login" on this page: app.airdata.com apage_id=DJI_Login

As a side note, the AirData UAV mobile app can sync the flight logs from your RC Pro directly with your AirData account, which bypasses DJI's servers, so you would not need to add your DJI credentials to AirData. If you would like to learn more about this process, see this help page: app.airdata.com

Best,
Trevor
AirData Support
[−]
Bill Mckim
Posted 2 years ago
Can you have two DJI account for my logs? I made a mistake and created a new dji account with the Rc pro controller but i would like to have my 2 dji accounts both show in my flight logs, i will no longer use the mistake account but i would like to see the 2 weeks of flight data in my main air data account, is there a way to merge them
[−]
Houdini
Posted 2 years ago
What do you do if only a partial flight is downloaded, but you see the entire flight in the DJI cloud? Now my official flight hours are off and everything associated with my flight record.
[−]
Trevor Hall
Posted 2 years ago
Hi Jim,

We replied directly to your email but I wanted to place my comment here as well for others to see.

Please be advised that cropped flights with DJI Fly is a known DJI issue. Essentially, DJI uploads the flight record to their servers while the drone is still in the air, resulting in a cropped flight when AirData receives it. This typically happens more on iOS devices, but we've had a few Android reports as well.

We recommend using our AirData UAV mobile app to upload your DJI Fly flights to AirData, which prevents cropped flights as they do not need to first go to DJI’s servers. To learn more about syncing your DJI Fly flights with our AirData app, please visit the following pages:

If using an iOS device: app.airdata.com
If using an Android device: app.airdata.com

I hope this helps, and don’t hesitate to reach out with any further questions.

Best,
Trevor
AirData Support
[−]
Houdini
Posted 2 years ago
I guess I’m not understanding how it is a DJI issue when the flight isn’t cropped on the cloud and I didn’t sync Airdata until well after the flight, at least 30 minutes. If Airdata was being synced while I was flying, I can understand how what you said would apply. But the data was fully in the cloud, according to how you describe the process, before I synced Airdata. I think you’re just passing the buck onto DJI for convenience and Airdata reputation.

Regardless, how do I correct for the cropped flight. How do I get that flight fully into my Airdata record?
[−]
Houdini
Posted 2 years ago
I guess I’m not understanding how it is a DJI issue when the flight isn’t cropped on the cloud and I didn’t sync Airdata until well after the flight, at least 30 minutes. If Airdata was being synced while I was flying, I can understand how what you said would apply. But the data was fully in the cloud, according to how you describe the process, before I synced Airdata. I think you’re just passing the buck onto DJI for convenience and Airdata reputation.

Regardless, how do I correct for the cropped flight. How do I get that flight fully into my Airdata record?
[−]
Trevor Hall
Posted 2 years ago
Hi Jim,

To better explain the issue, I created a short video, located here: vimeo.com

My hope is that the video helps to bring clarity to the situation.

Best,
Trevor
AirData Support

Search ResultsX